🔁 3. Troubleshooting Smart Shopper Issues on ASAP

If you’re having trouble linking your card, seeing your points, or earning rewards, try these quick fixes.

Common Issues & Solutions:

• Card Not Linking:

  • Double-check your card number (it should be 16 digits).

  • Make sure the card isn’t already linked to another account.

• Points Missing After Order:

  • Wait up to 48 hours for points to reflect.

  • Check that you used your linked ASAP account during checkout.

• Points Balance Incorrect:

  • Visit www.smartshopper.pnp.co.za to view your full balance.

  • Contact Smart Shopper Support if the issue continues.

Need More Help?
Submit a request under “Smart Shopper Queries” or contact Pick n Pay Customer Care