🚦 2. Why My Delivery Took Longer Than 60 Minutes

While most orders arrive within an hour, a few factors can cause delays.

Common Reasons:

• High order volumes during peak times

• Limited item availability (substitutions)

• Traffic or weather delays

• Driver allocation time

• Incorrect delivery address

What You Can Do:

• Track your order in real time in the ASAP app.

• Ensure your delivery address and contact number are correct.

• If it’s significantly delayed, contact support through the Help Centre.